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Welcome to the Best Buy Remote Management App! The app designed specifically for My Best Buy Total with Remote Management customers – streamlining "smart home" support and troubleshooting of audio/video/control/automation and networking systems. The Remote Management app makes requesting support from your Remote Management Support Team easier than ever. The homeowner can request support and troubleshooting on a one-to-one basis to solve "smart home" issues faster than ever. The app lets you request support with one tap, but in homes with "smart" power devices on select components, the app allows the homeowner to solve simple issues themselves with a device "reboot" feature. PLEASE NOTE: The Remote Management App requires a special Log-in and password that can only be obtained from your Best Buy Custom Installer. Best Buy Remote Management App features include: · One-tap Support Request: Chat with your Remote Management Support Team in one tap via the app. Get help for an issue faster than ever! · Device Reboot: Troubleshooting Guide that enables certain devices to reboot in one click to make a locked-up device work again · Alerts: Receive alerts when new devices join your network – to detect new people or intruders on your network · Who is Home: Visualize who is at home based on their devices – family, guests or unrecognized devices · Home Tech Inventory: See the devices on your network – and which are on-line or off-line, including what’s supported by Best Buy · Network Diagnostics: Run a speed test or latency test to measure the speed of your Internet connection and get your network performance report Help with Remote Management The Remote Management App requires a log-in and password which can be provided to you by your Best Buy Custom Installer. Contact Best Buy support today to find out more about My Best Buy Total with Remote Management getting access to the Remote Management App.